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# Employment of US customer support agents aged 22–25 was 12% below its late-2022 level by December 2025
- URL: https://aiadoption.org/data/young-customer-support-employment/
- Published: 2026-10-19T16:25:53.000Z
- Updated: 2026-10-21T06:02:32.000Z
- Description: Headcount of US customer support agents aged 22–25 was 12% below its November 2022 level by December 2025, while agents aged 35–40 were 14% above it.
- Author: Manu
- Tags: Data, AI Jobs, AI in the US, #chart, #ai-index-2026, #hub-jobs, #country-us

0.88

▼ 12% since the 2022 peak

headcount of US customer support agents aged 22–25, December 2025 (November 2022 = 1)

20212025

## What the chart shows

Among US customer support agents, headcount for ages 22–25 peaked in November 2022, the month the index is set to 1, and fell to 0.88 by December 2025, 12% lower. Agents aged 26–30 were 4% below that month’s level.

Every group aged 31 and over grew: ages 35–40 reached 1.14, ages 41–49 1.09 and ages 50 and over 1.03\. The same pattern, sharper, appears among [software developers](https://aiadoption.org/data/young-software-developer-employment/).

## Key numbers

| Measure                     | Value |
| --------------------------- | ----- |
| Ages 22–25, Nov 2022 (peak) | 1.000 |
| Ages 22–25, Dec 2025        | 0.882 |
| Ages 26–30, Dec 2025        | 0.956 |
| Ages 35–40, Dec 2025        | 1.135 |
| Ages 50+, Dec 2025          | 1.035 |

## How to read it

- Headcount is indexed to 1 in November 2022 for each age group, so the lines show change within a group, not the groups’ relative size.
- The AI Index’s chart title calls this occupation customer service agents; the data file calls it customer support agents.

**Source:** [Brynjolfsson et al.](https://aiadoption.org/sources/#brynjolfsson-canaries), 2025, via the AI Index Report 2026 (Stanford HAI), figure 4.4.29: *Normalized headcount trends by age group for software developers and customer service agents, 2021–25*. Chart and text by AI Adoption.  
Numbers checked against the published data on 20 October 2026.  
[Download the data (CSV)](https://charts.aiadoption.org/ai-index/csv/young-customer-support-employment.csv?ref=aiadoption.org) · [Cite this chart](#source)