18%
of organisations rated their response to AI incidents excellent in 2025, down from 28% in 2024

What the chart shows

In the AI Index and McKinsey survey, 18% of organisations rated their response to AI incidents as excellent in 2025, down from 28% in 2024. The share rating it good fell from 39% to 24%.

Middling and poor ratings rose: ‘satisfactory’ went from 19% to 32%, ‘needs improvement’ from 13% to 21% and ‘insufficient’ from 2% to 5%. In all, 42% rated their response excellent or good in 2025, against 67% a year earlier.

Key numbers

MeasureValue
Excellent, 202518%
Excellent, 202428%
Good, 202524%
Good, 202439%
Satisfactory, 202532%
Needs improvement, 202521%

How to read it

  • Survey of business leaders by the AI Index and McKinsey & Company in 2024 and 2025, across several regions and industries; it has no respondents from China.
  • Ratings are the respondents’ own assessment. The survey uses the OECD definition of an AI incident: an event in which the development, use or malfunction of an AI system leads to harm to people, critical infrastructure, rights, property, communities or the environment.
  • ‘Unknown’ (0% in both years) is not shown.
Source: McKinsey & Company Survey, 2025, via the AI Index Report 2026 (Stanford HAI), figure 3.3.4: Organizations' response to AI incidents. Chart and text by AI Adoption.
Numbers checked against the published data on 20 October 2026.
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